This comprehensive training equips participants with all the essential skills to excel as effective and efficient Virtual Assistants, Administrative Assistants, Executive Assistants, and Customer Service professionals. The program emphasizes hands-on practical learning, covering vital aspects such as cybersecurity awareness, and safeguarding sensitive documents and client data.
CLASS : 3 TIMES WEEKLY
LAPTOP REQUIREMENT: 4GB RAM
FEE 
: NGN50,000, CAD49, USD33, GBP27
Master core VA skills:
- Administrative Support: Email management, scheduling, calendar management, travel arrangements, expense reports, meeting preparation.
- Project Management: Task prioritization, time management, project tracking, meeting minutes, report generation.
- Client Communication: Professional email etiquette, phone etiquette, video conferencing, client relationship building.
- Customer Service: Excellent communication, problem-solving, and client service delivery.
- Develop essential technical skills:
- Productivity tools: Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets, Slides), Microsoft Office Suite, project management software (Asana, Trello), and other relevant tools.
- Online research and information gathering: Efficient web search techniques, data entry, and information management.
- Social media management: Basic social media marketing, content scheduling, and community engagement.
- Enhance professional development:
- Business ethics and professionalism: Understanding client confidentiality, professional boundaries, and ethical conduct.
- Marketing yourself as a VA: Creating a professional online presence, building a client portfolio, and finding clients.
- Financial management for VAs: Setting fees, invoicing, taxes, and business planning.
- Prioritize cybersecurity:
- Data security best practices: Handling sensitive information, data encryption, and password security.
- Identifying and preventing cyber threats: Phishing scams, malware, and other online security risks.
- Maintaining client confidentiality: Protecting client data and ensuring compliance with data privacy regulations.